Privacy

Information in the inquiry

The form asks for contact and property details so Bravo Maids can assess the request and respond. It requires your name, a contact number, email, the property's street address, city and ZIP code, and the requested service. It can also include timing, approximate size, your organization and role, who approves and pays for the work, the rooms requested, an access contact, the requested frequency and anything else you add. Your choice about text messages is recorded with the request. When a request is sent, the inquiry service also receives your IP address and browser type and records both with the request; the IP address is also used to limit repeated submissions.

Each request describes one property; list any other properties briefly in the same request. Name another person, such as an approver, payer or access contact, only where you are authorized to share their details. For several properties, begin with the information needed to explain the scope rather than submitting unrelated account records.

Purpose and handling

Inquiry information is used to assess requested work, clarify responsibilities, discuss availability and manage the inquiry. Website and inquiry-service providers may process information for those functions. Avoid access credentials, payment-card details and unrelated sensitive information. Submitting an inquiry does not itself create a cleaning appointment.

What your browser stores

We do not measure page visits. For the length of your browser session, the site stores where your visit started and which page referred you, so a request can carry that context, plus an attempt record made of an identifier and hashes so a retried request is matched to the first one. Your typed details are not part of that record.

Retention and deletion

Request information stays with us while we work through the inquiry and while you remain a client. You can ask for it to be deleted at any time through the contact page. These records are not deleted automatically when an inquiry closes or a customer relationship ends; deletion happens when you ask for it.

Questions and corrections

Use the contact page to raise a privacy question or request a correction. Identify the inquiry using the same contact details and explain the concern. Identity or authority may need confirmation before information about an inquiry can be provided or changed.